![]() ![]() advisor told me my daughter may not have anywhere to live for those extra days! we scrambled to make sure my 17 yr old wasnt homeless. I booked couple days before & couple days after. advisor didnt tell me to book flight for 1day before class starts & 1day after. advisor didnt tell me flights werent included. I originally booked because communication was excellent. Our request is based on a lack of transparency of cost, potential cost and lack of communication which gives the impression of bait and switch. A request to speak with a supervisor was never honored.We are requesting that EF honor the $625 early signing discount which was given to us when we signed up for this program and that it is credited back to our account. When we expressed our concern to the lack of transparency in communication regarding the potential for a significant increase in the final payment EF apologized and took off the $1028.58 surcharge and in addition took off the $625.50 discount they had provided when we signed up for this program. There is no transparency as to what this cost increase *** be.The significance of the $1,028.58 surcharge is an expense possibility that should have been explained in the conversations leading up to my daughters selection of this company for their services. It states that a currency surcharge *** take place 20 days prior to departure. It is in a section of small print called validity of prices. This surcharge was never shared during any communication and when we called to inquire we were told that it is in their documentation. This additional cost was for what they call a currency surcharge. As we are approaching the departure date we were preparing to pay the final payment which had an increase to the final payment of $1,028.58. At no point during the series of communications did the EF advisor make any mention of the currency surcharge. We received an invoice for this course in the amount of $4,184.50. Prior to committing to EF Education First ***, we spoke with an EF advisor regarding the program and the full cost. She used EF Education First *** as the company to use for her language school experience. My daughter saved money working while also attending school to pay for a Spanish Immersion experience with a host family in **********.
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